Terms & Conditions ZISE

Last updated: 24/11/2025

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Thank you for choosing to stay at ZISE Luxury Apartments. We are committed to providing you with a safe, comfortable, and enjoyable experience. By booking and staying in our property, you agree to the following terms and conditions:

 

1. Booking and Payment:

Reservation: A booking is confirmed once you receive a confirmation email from us and payment has been processed.

 

Payment: Payment for the reservation must be made in full before check-in unless otherwise agreed upon.

 

2. Damage policy

Thank you for choosing to stay at our property! We strive to provide an enjoyable and safe experience for all of our guests. To ensure the upkeep of the property and provide clarity regarding any damage, please take note of the following damage policy:

 

2.1 Responsibility for Damages

Guests are responsible for any damage, loss, or theft that occurs during their stay. This includes, but is not limited to, damages to furniture, appliances, walls, windows, flooring, and any personal items or property provided within the space.

 

2.2 Reporting Damages

If any damage occurs during your stay, it is essential that you report it to us immediately. We request that you notify us of any accidental damage or issues within 24 hours of discovering them. Failure to report damages may result in additional charges.

 

2.3. Charges for Damages

In the event of damage, we will assess the cost of repairs or replacement and charge the guest accordingly. We will notify the guest of any charges within 5 days after checkout.

 

2.4 Lost or Stolen Items

Guests are responsible for their personal belongings during their stay. We are not liable for any lost or stolen items, but we encourage guests to notify us of any missing items so we can assist in locating them. In the apartment you will find a safe were you can storage your travel documents or other small personal belongings.

 

2.5 Return of Property

If any property is found to be missing after checkout (such as linens, keys, or other provided items), the guest will be charged for the replacement cost.

 

3. Cancellation Policy

We understand that travel plans can change. To keep things fair for both our guests and our business, we have the following cancellation policy:
 

Free Cancellation – Up to 30 Days Before Arrival
You will receive a 100% refund if you cancel 30 days or more before your scheduled arrival date.

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Partial Refund – 14 to 29 Days Before Arrival
If you cancel between 14 and 29 days before your arrival, you will receive a 50% refund.

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No Refund – Less Than 14 Days Before Arrival
Cancellations made less than 14 days before the check-in date are non-refundable.

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In case you want to cancel your booking, you can by sending us an e-mail to info@ziseluxuryapartments.com. You shall receive the appropriate amount of refund, regardless of your reason(s) of canceling, depending on the date of your cancellation.

 

The effective date of cancellation will be the date on which we receive your written email notification.

The required time to complete the transfer of any applicable down payment refund may vary depending on your bank. 

 

For this purpose, please send us an email with the following information. Name, Surname, ΙΒΑΝ, Swift Code / BIC, Dates of Reservation, The Reason of Cancelation (optional).

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In the case of non-show, 100% of the reservation will be charged.

 

4. House rules
 

Check in time: 15:00 (is always available at any time of the day using the key lock next to the door, without host presence. In case of late check in we ask our guest to be quiet with suitcases to respect sleep of neighbourhood).

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Check out time: 10:00 (in case of early check out, we ask our guest to be quiet with suitcases to respect sleep of neighbourhood).

 

Smoking is not allowed. There are smoking sensors in the apartments. 

 

Respect the neighbours and the property.

 

No parties allowed.

 

No pets allowed.

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Non-residents are not allowed in the apartments. 

 

5. Responsibilities of Guests

Damage and Loss: Guests are responsible for any damage, loss, or theft during their stay. If any items are damaged or missing, guests must notify us immediately, and charges may apply.

Cleaning: Guests are expected to leave the apartment in good condition. An additional cleaning fee may be charged if the apartment is left excessively dirty or if house rules are violated.

Personal Belongings: We are not responsible for lost, stolen, or damaged personal belongings. Please keep your valuables secured during your stay.

 

6. Maintenance and Repairs:

We strive to ensure that all amenities and appliances are in good working order. If you encounter any maintenance issues during your stay, please notify us promptly so we can address them as soon as possible.

 

In case of an emergency, we may need to enter the property for repairs, maintenance, or inspections. We will make every effort to notify you beforehand.

 

7. Liability and Insurance:

Liability: We are not liable for any accidents, injuries, or damages that occur within the apartment or on the property during your stay. Guests are responsible for their own safety.

 

Insurance: We recommend that all guests have travel insurance covering cancellations, medical emergencies, and property damage during their stay.

 

8. Cleaning

Every 4th day maid service and bed linen-towel change. Example, if you stay 12 nights, the 4th day and 8th day you will have cleaning service.

 

 

Agreement

By confirming your booking, you agree to abide by these Terms and Conditions, as well as our House Rules and any other policies communicated at the time of booking or during your stay.

 

We appreciate your understanding and cooperation. If you have any questions or concerns, please don’t hesitate to reach out!